1. 【Neon Sign Customizable】Design your own unique custom neon sign. You can customize your name, logo, words, emoji, wedding backdrop and choose your favorite font, color, backboard shape for your neon sign. Custom LED Sign is wonderful for wall decor and as a unique personality gift.

  2. 【Safer & High Quality Material】The Handmade Custom LED Neon Sign is Made of High Quality and safer Flexible Led Light Strips and Transparent Acrylic Backboard Which is Brighter, Safer than glass tube neon sign. It is safer. There is no Noise and No Heat.

  3. 【Perfect Gift and Home Decor】- Custom christmas neon signs for wall decor can be used in weddings, bars, game rooms, cafes, pet shops, restaurants, living rooms and bedrooms to create a good vibes. In commemorative festivals such as Thanksgiving, Halloween and Christmas, custom neon signs can be given to family and friends as gifts to give them a sudden surprise.

  4. 【Easy installation & Adjustable brightness 】For easy installation, we have free installation accessories - advertising nails, fixing screws, hanging chain. In addition, we have a line dimmer for you to adjust the brightness of the neon sign. If you encounter difficulties during the installation, please feel free to contact us and we will solve the problem as soon as possible.

  5. 【Fast Shipping and Satisfied Service】Generally need 2-3 days to make and express shipping(5-7 days). Our order uses a one-on-one way to let customers receive our custom LED sign first.For any detailed information about the product,you can consult customer service if you have any questions.

  6. 【Easy to Install】:There is 4 holes on the neon sign's backplate, there is also come with a 40 inch hang chain, so you can hang it on wall or nailed to the wall. Note: if your neon too long(Over 39 inch), we may Split into 2 pieces, you can splice together very easily and will not affect the effect.

  7. 【About the Return Policy】: As this is customized product, we don't support return. but if you meet any product's problems, we can resend you a new one totally for free.

  8. 【Packing list】: Customized neon signs X 1 pc+Nails X 4pcs+AC/DC Power Adapter X 1pc+40inch Hang Chain X 1pc+ Remote Dimmer(optional)+Line Dimmer(optional)

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Free Shipping and Delivery Policy:

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  • Free Shipping and Delivery
  • Fast Shipping and Satisfied Service: Generally need 2-3 days to make and express shipping(1-2 weeks) through Fedex, UPS or DHL etc. For any detailed information about the product,you can consult customer service anytime.
  • Any problems about the logistics, please contact us:
    WhatsApp:+8615217848923 or email us: Support@CustomizeFactory.com

Return Policy

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  • Return Policy

For non customized products, We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For customized products, as this is customized product, we don't support return. but if you meet any product's problems with our product or you are not satisfied with our product, we can resend you a new one totally for free.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@CustomizeFactory.com or WhatsApp:+8615217848923.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Support@CustomizeFactory.com or WhatsApp:+8615217848923.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@CustomizeFactory.com or WhatsApp:+8615217848923.

About Us

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  • About Us

About CustomizeFactory Team:

Out team based on China's complete supply chain and skilled workers, we provide customers with high-quality customized products.

Customer first is our service tenet, any dissatisfaction with the product can get our response.

For any unsatisfactory products, we provide a refund or free replacement policy.

Welcome to customize a unique product that is exclusive to you or your freind.